Get Your Questions Answered
Still have a couple of questions about the packages or how things work? Check out the commonly asked questions or send us a message below!
Our Services & Pricing
What services does Something Special offer?
We offer event styling, design consultation, décor rental, setup, and break down services for all types of events, including private gatherings, corporate functions, and weddings of any size, within our service area.
What types of events do you style?
We specialise in styling weddings, corporate events, private parties, and special occasions, tailored to your needs.
Are your themes suitable for large events?
Absolutely! Our themes are fully scalable and can be styled to suit both intimate gatherings and large celebrations! If you don't see the exact number of items you need, simply reach out to us via the contact form below. We’d love to discuss your vision and work within your budget to bring it to life.
Can I mix and match items from different packages?
Our base packages and add-ons are thoughtfully curated to maximise the impact of your event while aligning with your theme and helping you manage your budget. However, we understand that every event is unique.
If there’s an add-on you’d like from another package that isn’t included in your chosen base package, just let us know during our consultation, and we’ll explore the options together.
For items we already offer in another package, we’ll use that as a price guide to ensure transparency—something we know is as important to you as it is to us. For completely bespoke add-ons, we’ll walk you through the cost options, so you can make an informed decision that suits your needs.
Is there a minimum charge for your services?
No, there isn’t. Our base package provides everything needed to create a cohesive atmosphere that is both functional and impressive for your event. You can also add extra items like backdrops, furniture, and glassware to personalize your space further. However, please note that glassware, dinnerware, and furniture rentals are only available as part of our base package service.
Where do you offer event styling services?
We offer styling services across Kent, Surrey, Essex, and select areas of London, and we’re happy to explore options for events outside of this region. A delivery fee will be added to your package based on the distance and time required to travel to your venue.
Do I need to pay immediately after I’ve selected my styling options?
No, once you’ve selected everything you want for your event with transparent pricing, you’ll receive a link to book a 30-minute consultation.
During this session, we’ll review and confirm all your choices to ensure they align with your vision and fit the space requirements of your event venue.
After that, you have 24 hours to pay a deposit to secure your date and time.
Do I need to pay a deposit?
Yes, a 30% non-refundable deposit is required to secure your event date and services, payable within 24 hours after the consultation. During the consultation, we will confirm all the styling options you’ve selected. The remaining balance is due 8 weeks before the event.
If you cancel within 4 weeks of your event, 50% of the remaining balance will be refunded. If you cancel less than 4 weeks before the event, no refund will be provided.
The delivery fee is part of the non-refundable deposit and will not be deducted or refunded separately, even if the event is canceled.
Example: For a £1,000 event, with a consultation on 2nd January and an event on 24th May:
- 30% deposit (£300) due on 3rd January
- Remaining balance (£700) due on 28th March
If canceled on or after 26th April (within 4 weeks of the event):
- 50% of the remaining balance (£350) is refundable
If canceled less than 4 weeks before the event, no refunds will be issued.
What is your delivery fee?
Delivery fees are based on the event location. You will see a delivery fee added to your shopping cart automatically.
From our workshop in Ashford, Kent, here are some examples of our delivery fees:
- Up to 30 miles: £25.00
- 30–50 miles: £40.00
- 50 - 70 miles:£60.00
These fees include setup from 8:00 AM and takedown by 11:00 PM (same day).
Any setup or removal outside of these hours, as well as specific or personalized requests, may incur additional charges. These will be discussed and agreed upon before any deposit is transferred.
Cancellation, Refund & Reschedule
What happens if I need to cancel?
Deposits are non-refundable.
If you cancel more than 14 days before your event
- No extra charge, but your deposit will be retained.
Cancellation less than 14 days
- The full booking cost will still apply.
We know that life happens, and sometimes plans need to change. If that’s the case, you’re welcome to reschedule instead — subject to availability. See more about rescheduling below or visit our full T&Cs here.
Can I reschedule my event?
Yes! You can reschedule once for free if it’s at least 14 days before your event and we're available.
Further changes will come with a £100 fee.
Within 14 days? That’s treated as a cancellation under our policy.
Can I cancel or amend my selections (not the entire event) after I’ve confirmed them?
We understand that changes may happen, and we will do our best to accommodate any requests. However, please note that last-minute changes may incur additional costs and are subject to availability, stock levels, and the time required to make adjustments. If the size or quantity of your selections is reduced, no refund will be provided for the difference.
You can find our full T&Cs here, including details on cancellations, rescheduling, and refunds.
Is what I’ve selected final? Can I add or remove items later? Will I be charged?
Your selections are not final until the consultation call and deposit are paid. You are welcome to make adjustments during the call.
Afterward, you may add items based on availability and stock levels. However, removing items or making last-minute changes before the event may incur additional charges, depending on the scope and timing of the changes. All adjustments will be discussed and priced accordingly.
Setup & Logistics
How far in advance can I book my event styling?
We recommend booking at least 3-6 months in advance to ensure availability and sufficient planning time.
How much notice can I give to book my event?
We will do our best to accommodate last-minute bookings; however, availability and stock may be limited, and some decorations, backdrops, or settings may not be available due to the time required for creation.
How many hours do you need to style the event on the day?
It depends on the scale and items you’ve chosen, but typically it’s around 60 minutes We’ll confirm the exact time with you closer to the event day!
Do you handle the packing up and removal after the event?
Yes, we manage the packing up and removal process after the event to ensure everything is handled efficiently.
The latest breakdown service is typically at 11:00 PM. After this time, additional charges may apply, depending on the event location.
We're happy to accommodate and discuss next-day tear-down if the timetable allows.
Can I request no photos of my event be shared?
Of course! Just let us know in writing before the event if you'd prefer we don’t share any images.
I can’t find the theme I like. Do you offer fully personalised event styling?
Absolutely! If you have a unique vision, we can fully customiae your event styling to match your specific needs. Send us a message below!